FAQ

 When a computer crashes and becomes un-bootable, assuming there was no physical damage to the hard drive, your data is generally retrievable. If you decide that repairing the computer in order to allow it to boot again is not the option you choose to pursue, data recovery can be performed by removing the drive, and recovering your important files. 

A blue screen is typically caused by a hardware/software conflict. If you are experiencing this symptom, the problem could be caused by either a hardware failure, or a driver corruption (software). A good initial test you can perform is to disconnect any external devices and try to reboot. If you're still experiencing the issue, we can perform a detailed diagnostic and identify and repair the problem. 

 If your display is completely black, you need to determine if the problem is either the monitor/display itself, or the computer. In the case of a desktop computer, if you have a secondary monitor, try that. If it's a laptop, try connecting via the VGA port or HDMI (if equipped) port, and see if you get an output with that configuration. If neither work, the problem is likely with the machine itself, and we can perform a diagnostic to determine the problem. 

 Absolutely not. Sluggishness and freezing can be caused by a number of things. With newer computers, often a clean/optimize service, consisting of virus/malware removal, followed by routine maintenance can resolve your issue and keep you running smoothly. At times however with older machines, a computer can become outdated and require either a RAM or CPU upgrade. In both cases, your computer can be up and running again without costly replacement.